Returning from a recent visit to a contact centre I am familiar with (a bank centre taking customer calls), I couldn’t help but reflect on the dramatic changes seen in the last 5 years. Turning the clock back agents would have been giving out balances, discussing account transactions and ordering statements. They would have been taking around 90 calls each per day with an average call time of 180 seconds. How things have changed.
Why your employer brand matters
As a key method amongst the options for employee engagement, it's no surprise then that Employer Branding is a concept that is receiving more focus. How your company is perceived and presents itself, particularly in the digital landscape, can have an impact on your employees just as much as how the outside world perceives you.
GDPR - Why your people are the key to GDPR Compliance
From May 2018, the EU GDPR ruling mandates that every organisation takes appropriate care of personal data, and that systems and processes all operate in accordance with the new legislation. However, except for the ‘Processors’ and ‘Controllers’ of the data, the 88 page ruling document doesn’t mention anything regarding specific requirements for a typical employee.
GDPR – A matter of compliance, or trust?
The new General Data Protection Regulation that comes in to play in May is accompanied by some hefty punishments for non-compliance. For many companies, incurring a fine has been considered a risk worth taking up until now, especially where the cost of attaining compliance is known to be high. New maximum fines will certainly sway the way some companies think about and approach their data compliance, but with the compliance obstacle large and looming, is GDPR actually being viewed through the wrong lens?
GDPR - Do you have a firm grip on your data landscape?
GDPR will come into force on the 25th of May 2018, and represents a comprehensive reform of existing data protection measures. In loose terms this concerns only data that can be used to directly or indirectly identify a person, including names, photos, email addresses, bank details, and posts on social networking sites. To ensure compliance with key concepts such as the right to erasure and subject access requests, organisations need to be prepared to perform a sizeable review of how personal data is collected, stored and used. This can be quite a tall order given many have such elaborate data environments.
PRESS RELEASE: Double Silver Awards for Sysdoc at Brandon Hall
LONDON, and AUCKLAND, New Zealand – Today, 12th September 2017, we are delighted to announce that Sysdoc has won two prestigious Brandon Hall awards, for projects with Jaguar Land Rover (JLR) and Fonterra.
GDPR - Data, systems, processes and people
With new GDPR legislation in sight, the path to data protection compliance has just become a little steeper for most organisations. The pitfalls are also likely to be greater once the May milestone passes – with both heftier fines available to regulators, and a greater risk that mishandling data could end up damaging the trust your customers have in your products and brand.
What is driving the future of work?
We’re living during a time of extreme change. The way we work is changing and there is no doubt that the pace is quickening. When we meet our clients it is clear that the ‘future of work’ is high on their agendas; understanding how changes will impact their business and thinking about the way forward. Fail to prepare and the changes could cause challenges ahead. However, for organisations and individuals who prepare for what is coming, there are exciting opportunities to take the lead. So what’s driving the changes?
Sysdoc at the European Business Awards 2017
On Thursday, 4th May, the 10th annual European Business Awards were held in the beautiful city of Dubrovnik. The Awards were presented at the Grand Final, and this year, Sysdoc was an official partner of the ceremony. Attendees at this prestigious event included prominent business leaders and ambassadors from across the continent.
Board games’ golden age: Sociable, brilliant and no screens required (thank you)
In an age of connected devices and ‘enabling’ technology, humans have become increasingly distant from one another. This is no revelation, but does present both a challenging trend and a glaringly obvious opportunity for learning professionals.