Sysdoc supported a major UK defence contractor through several business transformation programmes, over a four-year period. These business transformation programmes include the introduction of SAP S/4 HANA, the deployment of a new Organisation Design, and the replacement of legacy finance systems and delivery of new Project Controls.
Taking the SAP S/4 HANA transformation programme as an example, the organisation embarked on an ambitious change programme, implementing SAP S/4 HANA for 3,500 end users, over two phases and six waves.
The objective for the programme was to provide teams with the right tools, processes, systems and data to be able to deliver service excellence and to enable the business to remain leading-edge in a challenging global marketplace. To support this, the programme has implemented the following SAP modules, in addition to integrating SAP Project Systems with Microsoft Project Server and using Microsoft Dynamics for CRM.
Sysdoc brought change management expertise to the programme, with the primary approach focusing on preparing the business for new ways of working; minimising risk, accelerating project benefits and optimising current and future business processes and structures.
We applied our Value Realisation methodology to identify both the tangible, and intangible benefits of the programme to support development of the business case for the programme.
We established a network of Readiness Champions across the business to create training and awareness interventions which sit within a bespoke Capability Assessment Tool.
A simplified end-to-end business process model was key to the delivery of change and to break down functional silos. Sysdoc worked with the business to draw the processes into a format that which is intuitive and provides role relevant information for an individual, and how it sits in the wider organisation. Once the processes were understood, change impact assessments could be completed to determine the level of change required, and the actions required to ensure business readiness.
Sysdoc hosted an accelerated change event to engage business leaders, which was then delivered throughout the organisation to drive the behavioural and cultural changes required through the project lifecycle and through to business as usual.
We provided a layered communications approach to underpin this activity, including the creation of a vision room for leaders, programme communications and business communications to support the change across several areas.
Our learning innovation specialists designed a bespoke Capability Assessment Tool to enable identification of training needs. We were then able to provide a blended-learning approach involving digital and mobile training options for end users to ensure that the new processes and how to use the new system were understood.
This included Snapshot Videos, eLearning and Instructor-Led training, alongside a Game-Based solution to measure a learner’s competence and confidence in the material covered.
User-led design and digital experience
Our User Experience team worked with the business to design a clean and compelling brand for the programme.
The Knowledge Portal was designed and built by the Sysdoc team to provide a single intuitive access point to processes, role-based information as well as training, communications and support materials. This has been used for communications, change and training activities throughout the programme and will be delivered as an information asset to support the business beyond the programme.