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Programme management with the user at its heart

Our work with a major defence contractor has seen us establish programme controls capability which drives on-time delivery of two of the most complex engineering programmes in the world

Throughout the project, the Programme Community  were at the heart of the solution which is bringing a future ready, streamlined, digitally enabled approach to programme controls and management. 

Our client, a major UK defence contractor, was looking to provide more robust, but future-focused programme management in one of their divisions, impacting 800 individuals. The organisation was eager to establish a system which would support and enable predictable delivery of two major programmes to time, cost and quality. 

Sysdoc engaged with senior stakeholders in the division to ensure seamless rollout of an integrated programme management and controls capability. It was imperative to keep people at the centre of everything we did through an integrated programme of change, communications and learning. We deployed a design-led approach with a robust focus on quality user experience, and a clear communication of the specific role a user would play in working with this new model. 

Engagement needs were defined through a strategy for key audiences across the organisation based on change impact (how we need them to work differently in the future) and responding to feedback and challenges to ensure confidence and commitment across the board including customers and other areas of the organisation.

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In collaboration with the client, we developed an engaging communications strategy for their programme ‘brand’. This brand found a voice through bespoke multi-channel/level communications materials, designed and delivered to bring the programme to life. It sign-posted and sustained interest and energy for the launch.

To embed learning, we designed a capability development programme that equips Project Managers and those working on Project Controls to operate independently and successfully in the new ways of working.

In all, 13 separate Delivery Integration Plans were created across six capability areas to provide further support to the Heads of Capability across functions from Comms, Change, Training and Post Deployment Support. 

The result was a team with a far more streamlined and engaging approach to project controls and management. The new Ways of Working and processes encourage a digital-first approach to the programme procedure and had individuals top of mind throughout their training, change management and the journey they had throughout the entire user experience.