Part 2: Failing spectacularly makes for rapid learning
So, what do I know about failing spectacularly and it as the salve for our species, not just in business but in life generally?… A fair bit is the answer. Only through failing (spectacularly) is a muscle then built to BE better, to DO better and to COME BACK stronger… Whilst many of us have had a rough and jading year, I am always also mindful of those who are less fortunate. Those for whom every day is like ‘365-COVID-19’ days, crammed into one 24hr battle. Endless trails and the wearying sighs of an exhausted, collective human spirit, hellbent on survival.
The tenacity of those who live and work in the public housing sector and in-service delivery for housing associations never ceases to amaze me. Once again you see selfless commitment to others and doing good for many in the community. Whilst faced with the demand for ‘digital transformation on steroids’, this marketplace has shown incredible fortitude in coming together and making things happen fast, to participate in the digital age.
Innovation within this sector has come by using digital learning methods and tools to create significant technology-led change to the customer experience model. By creatively managing dispersed workforces an inspired test-and-learn approach is formulated, which means ‘no ideas a bad idea’. Open learning at its finest. Sysdoc’s work with this market has been extremely rewarding and empowering. Whether it’s a culture-led storytelling narrative, an elearning animation, or a leadership empowerment webinar, we’ve been able to support the future of work in organisations and across communities where it matters most. That in itself is a humbling honour and privilege to be part of.
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Continuous improvement: back to the top of the agenda?
‘Continuous improvement, originating from the Kaizen methodology, is the practice of improving processes, streamlining work to reduce waste or improve customer service. It is now being used by thousands of organisations across the world to improve business performance.’ (1) Has there ever been a better time for organisations to develop or reinvigorate their culture of continuous improvement?
How do you embed Human-Centred Design in your organisation?
This article is the last in a three-part series. In Part one, we went over what Creativity is, divergent and convergent thinking, and how to think creatively. In Part two, we delved deeper into how to use Creativity to solve problems and how fun collaboration can help spark innovative ideas. In Part three, we will focus on how Design Thinking can help to tap into Creativity and the importance of Human Centred Design.
Why aren't there more data-driven companies?
‘In God we trust. All others must bring data.’ (W. Edwards Deming) In their book, ‘Competing in the age of AI,’ Harvard Business School professors, Marco Lansiui and Karim Lakhami explain how market leading companies will increasingly use analytics and business intelligence tools to integrate internal and external data - to drive business insights, predictions, and operational actions.