Part 2: Failing spectacularly makes for rapid learning

Sarah Vaughan

So, what do I know about failing spectacularly and it as the salve for our species, not just in business but in life generally? A fair bit is the answer. Only through failing (spectacularly) is a muscle then built to BE better, to DO better and to COME BACK stronger… Whilst many of us have had rough and jading year, I am always also mindful of those who are less fortunate. Those for whom every day is like 365-COVID-19 days, crammed into one 24hr battle. Endless trails and the wearying sighs of an exhausted, collective human spirit, hellbent on survival.  

The tenacity of those who live and work in the public housing sector and in-service delivery for housing associations never ceases to amaze me. Once again you see selfless commitment to others and doing good for many in the community. Whilst faced with the demand for digital transformation on steroids, this marketplace has shown incredible fortitude in coming together and making things happen fast, to participate in the digital age.    

Innovation within this sector has come by using digital learning methods and tools to create significant technology-led change to the customer experience model. By creatively managing dispersed workforces an inspired test-and-learn approach is formulated, which means no ideas a bad idea. Open learning at its finest. Sysdoc’s work with this market has been extremely rewarding and empowering. Whether it’s a culture-led storytelling narrative, an elearning animation, or a leadership empowerment webinar, we’ve been able to support the future of work in organisations and across communities where it matters most. That in itself is a humbling honour and privilege to be part of.    

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