Sysdoc Wins NZ Road Transport Forum Trucking Award 2018

Sysdoc was recognised for enhancing Fonterra's strict site-specific training program by developing the easy-to-use Transport Contractor Induction Mobile Learning modules. These enable the drivers to log in and complete their induction anywhere, before arriving on site.

Fonterra maintains a close relationship with contractor trucking companies, recognising this is a vital aspect of their supply chain for transporting liquid milk products between manufacturing sites. Before a contract truck driver can drive onto any Fonterra site, they are required to complete site-specific induction training for that site.

Fonterra approached Sysdoc to improve their transport contractor induction training. The Transport Contractor Induction Mobile Learning delivers an easy-to-use online training programme which the contractor drivers can log in to and complete on their phone or computer at any time before they arrive at a site. This reduces delays for both the driver and site trainer and provides an accurate and standardised training outcome.

The Sysdoc solution is a two-step training programme, providing firstly, a generic module on health and safety, environmental management and vehicle hygiene rules relevant to all Fonterra sites.

Then, site-specific modules detail the access ways, evacuation points and other site procedures including in some cases, a video on the correct procedure to enter and exit the site, filmed from the cab of a tanker driven by an actual Fonterra tanker driver. The driver also provides commentary on the drive with things to look out for and unique information about the site.

"The benefits were significant in terms of time saved and the ability to deliver inductions to a number of people across multiple locations at a time and location that suited them," says Barry McColl, Fonterra GM National Transport & Logistics, "and there is also the added benefit of greater inductee engagement by the drivers being able to complete the induction in their own space." McColl recognises that the real step change in the time and cost of contractor inductions cannot be understated.

This sentiment was backed up by Sysdoc NZ/AU CEO Desiree Botica who commented, "This award provides substantial evidence of the success of the use of a tailored, digital solution to a multifaceted problem." She also noted that the award further validates Sysdoc’s position as a leader in the learning innovation space. "We are very proud to have created such a time-saving and efficient induction system that equally benefits Fonterra and the contract trucking companies, whilst improving safety across Fonterra sites."