Chapter One: Once upon a time
Storytelling is how human beings share information about the world – we have told stories with our voices, gestures and pictures well before there was the written word or technology. It has existed since the literal dawn of man. The collective memory that we all tap into is the product of all the stories told within a community.
You can talk about mental health at work
Saturday 10 October 2020 marks World Mental Health Day. This year's theme set by the World Federation for Mental Health is 'mental health for all’.
At Sysdoc we know that it benefits all of us to talk about mental health, whether is chatting with your colleagues or taking time to reflect.
Sysdoc Wins Silver at Prestigious Brandon Hall Awards
Sysdoc and our client Fonterra are proud to announce that they have won the Silver Award for Best Learning Team at the 2020 Brandon Hall Group’s Human Capital Management Excellence Awards.
The win is a nice ‘cherry on top’ of a successful year thus far for this team and highlights our pride in being partners rather than suppliers, with brilliant people that deliver great results.
PRESS RELEASE - Sysdoc named in UK Top 30 Highest Performing Learning Providers
Sysdoc is delighted to announce being named in the Learning & Performance Institute’s (LPI) Top 30 Highest Performing Learning Providers for 2020.
Our Journey to Becoming a Certified Great Place to Work®
A marketing exercise? A tick box exercise? Or a commitment to measure and improve our Employee Value Proposition? This is the story about our commitment to being a great place to work, always.
How to inspire the best in your digital learning
A confronting thing about this pandemic is the impact it has had and is still having, on our day to day lives. With our comfort zones uprooted and lives overturned, most of us can relate to past lives on ‘hamster-wheels’ and being ‘adrenalin-fuelled’. Some of us potentially may even be starting to enjoy and settle into lockdown, appreciating the enforced slowing down of society as whole. What’s being unearthed during this time is an understanding of our own unique ability to tolerate chaos. Our individual capacity for coping with crisis is being tested, and our resilience when faced with collective distress is pushing us all forward.
7 Habits of Highly Effective Remote Learning Facilitators
Facilitating learning in a virtual environment can seem like a daunting or even impossible task, but we’ve been doing it forever and want to share our experience with you. We hope you benefit from this article and enjoy your first remote delivery.
7 Habits of Highly Effective Remote Learning Designers
Designing training for the virtual environment can feel overwhelming. So many platforms, so much content to get through, so little ability to be there 'in person'.
The good news is that we’ve been doing it forever and want to share our experience with you. We hope you benefit from this blog post and enjoy designing an awesome remote learning experience.
Austerity driving innovation: Solutions in a time of constraints
At Sysdoc, providing innovative learning solutions is our bread and butter. We operate in an agile manner, with a dynamic toolkit that draws on a spectrum of methodologies and models to ensure we consistently exceed the expectations of our clients. One such tool comes from the playbook of human-centred design: imposing constraints.
So, apparently we’re not going back to the office when this is over?
Well, at least not back to the way we lived and worked before the crisis. Most of those reading this will have seen the coverage of the recent YouGov survey showing that only 9% of those contacted wanted their lives to return to the way things had been before the Covid-19 outbreak. My immediate thoughts were ‘wow, that’s a huge swing’ and then on reflection I wondered if we should really be that surprised.
PRESS RELEASE: Sysdoc’s timely launch of Digital Learning Hub in Leeds
LONDON - 25th March 2020 - Sysdoc is delighted to be investing in digital learning, with the opening of a Digital Learning Hub in Leeds on Monday 30th March.
Preparing for a future that you genuinely can’t predict
If the current pandemic shows us anything, it’s that there’s always a chance of something coming from leftfield and catching us completely by surprise.
In this case, the global impact of this pandemic demands we think differently about how we interact and work, posing a threat to organisations large and small that need to adapt and adapt fast. Some of the largest companies in the world have had their business continuity plans exposed as the reality that less than a third of their workforces can concurrently work remotely has come to light. This has delayed decisions to invoke wholesale remote working and added to the anxiety and uncertainty of their employees.
So, when you do not know what the future holds, how do you make sure you are ready for the future?
Sarah de Carvalho - Leading positive change
This blog continues our series on how we are 'leading positive change', where we hear from the people and charities we have supported to share their story of our journey with them.
We focus on the impact of our work with the It's A Penalty Campaign. It's A Penalty is a non-profit organisation that harnesses the power of sport to prevent exploitation and human trafficking globally.
Avril McDonald - Leading positive change
Giving back to the communities in which a business works should be an important part of any company ethos. It is key to ours.
Over the coming weeks, we will be sharing with you some stories which are close to our heart. Stories of people who are leading positive change in the world.
The solutions that we deliver are centred on our values. The people and organisations that we will focus on are no different. They are socially conscious, entrepreneurial and using what they care about as a force for good.
This blog is the first in a series on how we are 'leading positive change', where we will hear from the people and charities we have supported to share their story of our journey with them.
The future of work? A time for change
Over the past few years the question of what the future of work will look like has become one of the hottest topics for organisations across the UK.
The growing adoption of artificial intelligence in the workplace, offers unparalleled opportunities, but also significant challenges.
Sysdoc Wins Gold, Bronze at Prestigious Brandon Hall Awards
Sysdoc/Fonterra and Sysdoc/WorkSafe have picked up two wins at the Brandon Hall Group’s 2019 Excellence Awards, which celebrate organisations that have successfully deployed programmes, strategies, systems and tools that achieve measurable results.
The two wins, one gold and one bronze, reaffirm Sysdoc’s niche role as a boutique business consultancy of relatively small stature but enormous clout.
PRESS RELEASE: Sysdoc launch flagship product, the Gifts, Hospitalities and Conflicts Register
LONDON – 16th September 2019 – Today Sysdoc is excited to announce the launch of the flagship product in our digital range, the Sysdoc Gifts, Hospitalities and Conflicts Register (GHC); now available to purchase.
Built in-house by our Digital Experience team, the GHC is a fully-transparent tool which allows your teams to report gifts, hospitalities and conflicts with clarity and integrity, no matter what your size of business.
Designing the future of Sysdoc
How we enabled global collaboration and team work to rebrand from the inside-out, taking a human-centred approach to branding by putting our people and our clients first through the entire process.
What does ‘brand’ mean to you? For some it has become shorthand for a variety of static visual assets, like the logo, or look and feel. But to us, brand is more than what a company ‘looks like’.
An organisation’s brand lives in the minds of the people who engage with it. It’s how people talk about an organisation, and how they interact with it – a good brand increases both trust and loyalty.
How to improve your organisation's culture: The impact of unconscious biases in organisational culture
Did you know you are the culture creator?
It comes as no shock that many of us struggle to improve ‘Organisational Culture’ when, as an industry, we still cannot even come to an agreement on its definition. It is suggested that when viewed holistically, organisational culture:
is the rolling sum of what we do (or do not do) and whether those behaviours are rewarded and reinforced (monetary, recognition, advancement) or punished contains shared understandings and stories can be reflective of attitudes in the wider local, regional or national culture in which the organisation sits can vary within the company (based on its structure) is viewed by some as static, others as dynamic and continuous (Watkins, M., 2013)
Katherine Corich - An interview with WIL
Our Founder Katherine Corich was interviewed recently for the European Network for Women In Leadership, of which she is a board member. They discussed her career shift and what it takes to lead a successful transformation programme in the 21st century, as well as her extraordinary charity work in Brazil as Chairwoman of Happy Child International. Katherine also reiterated the importance of networks such as WIL Europe and shared with the group a lesson she recently learned through her millennial employees.
You can read the interview in full below.
Think your job won't be automated?
Jobs, careers and entire professions are under threat. Who knows the speed change will take place? The technologies that will disrupt our lives in 5-10 years’ time almost certainly haven’t been invented yet.
There are those who are cynical about these views. They say it’s all hype and things will move a lot slower. However, I would like to tell you the story of the runaway train – to show how entire industries are being disrupted as evidence for our case.
I first became aware of the extraordinary story of the runaway train reading the newspaper in Terminal 2 at Heathrow. The story happened in Australia and had gone global. When we reached our destination, the local South Australian press was full of it.
So, what's your future skills?
Fans of Yuval Noah Harari are spoilt for choice.
With three books in the charts (‘Sapiens,’ ‘Homo Deus’ and ‘21 Lessons for the 21st Century’), twelve million copies have been sold. The books have been translated into 45 languages. Harari is an Oxford PhD and lectures at the University of Jerusalem. He is recommended by Barack Obama, Bill Gates and Richard Branson.
We were thinking about his work when we addressed a group of university students recently. The students were about to graduate with vocational degrees. Normally they could expect to be practicing their professions for over 30 years.
But how long will these professions exist in their current form going forward?
Delivering for all our customers
The fundamental fabric of Sysdoc is delivering value and providing an excellent service to all our customers. We have 30 years of history, where we have consistently demonstrated a relentless commitment to achieving the highest possible outcomes for our clients. Sysdoc is proud that our customers are at the heart of everything we do, which is highlighted by our ongoing commitment to the MCA Consulting Excellence Scheme.
Whatever happened to my career plan?
When I left University, I joined the graduate scheme of a large bank. After further interviews and tests, I was given a place on the programme for the top stream of graduate trainees. I still remember the excitement I felt when the letter arrived confirming this.
Shortly after getting this news, I received another letter. I would be mentored by the deputy chief executive of the Bank (let’s call him Mr. Harris) and he wanted to see me at the Bank Head Office.
It’s time to adopt a growth mindset for future skills
In the midst of great global change, can we afford not to consider our personal development?
Today's newspapers, business journals and online content are all gripped by the pace of technological change, and rightly so. This change looks set to continue, driven by so-called 'frontier technologies' such as Big Data, the Internet of Things and Artificial Intelligence1.
PRESS RELEASE: Guy Sorrill appointed to the Board of the MCA
London, UK - 29th March 2019 – Today, we are delighted to announce that Guy Sorrill has been appointed to the board of the UK Management Consultancies Association (MCA) representing the MCA SME Committee, which Guy has been Chairman of since November 2018.
This progression to the MCA Board reflects Guy’s twelve-year association with the MCA, and his commitment to both the SME Consulting industry and the wider UK consulting industry.
Why design thinking will change your business in 2019
Imagine getting in to the office and going the whole day without anything frustrating you. Where your experiences with internal systems, meetings and clients was so seamless that nothing remarkable happened, except space for you to deliver great, satisfying work.
Lucky you. Most people’s experiences are far from this ideal, but much can be done to move you and your organisation closer with a bit of design thinking.
Multi award-winning Sysdoc website
We are delighted to announce that the Sysdoc website has won four awards. These awards recognise the incredible design and technical talent that helped us transform our global brand. The project saw Sysdoc.com undergo a complete human-centred redesign from the ground up to place a greater focus on our case studies and thought leadership.
High Performing Teams - The Red Arrows
I have always had a keen interest in things that go fast, machines and technology, but when given the opportunity to spend a day with the Red Arrows, this wasn’t the first thing that sprung to mind!
Don’t get me wrong, the Hawk T1 planes did not disappoint, I was amazed by their simplicity in comparison to newer planes, and what the team were able to do with them.
As a Learning & Development professional, I was more excited to see what it really takes to be part of a High Performing Team.
My assistant logs onto SAP for me, so I don’t have to (I’m far too important)
Have you ever heard this statement from a leader in an organisation implementing SAP? I’ve heard it uttered many times when I’ve been involved in deploying SAP into an organisation. There is a perception amongst some leadership teams that SAP ‘happens’ without their involvement, but the reality is that their involvement, nay their visible and vocal support for, ownership of, and responsibility for an SAP programme is central to its success.
PRESS RELEASE: Sysdoc UK CEO elected to Central Government Council
Feb. 15, 2019 - LONDON, UK - We are delighted to confirm that Clare Hill, our UK CEO has been elected to the techUK Central Government Council (CGC). The 2019 CGC is formed of a diverse range of tech industry leaders who will champion the sector and drive an ambitious programme of activity with government.
Returning from a recent visit to a contact centre I am familiar with (a bank centre taking customer calls), I couldn’t help but reflect on the dramatic changes seen in the last 5 years. Turning the clock back agents would have been giving out balances, discussing account transactions and ordering statements. They would have been taking around 90 calls each per day with an average call time of 180 seconds.
How things have changed.
Why ‘the first rule of fight club’ doesn’t exist for designers at Sysdoc…
In the past, the curtains have always been firmly closed when trying to gaze through agency windows to understand how design teams work and collaborate on projects. A company’s creative processes remained a mystery and the unspoken rule that employees were not to share the ‘fight club’ secret rang true.
At Sysdoc we’ve pulled down the curtain rail, opened the windows and are actively sharing our approach with everyone we know and quite frankly, anybody who’s interested. We’ve been refining our ways of working for many years. Whilst we acknowledge our design process will continue to grow and develop organically, we’re confident that our tried and tested methodologies will continue to add great value to our clients.
Sysdoc on the Digital Marketplace
We're delighted to announce that we are on both the GCloud 10 and Management Consultancy Framework Two (Consultancy Two) frameworks to procure services for the government and public sector.
Our solutions were developed with an understanding that people are seeking ways of working in a simpler, smarter way. In an age of digital disruption, we are harnessing the power of technology to provide organisations with what they need to fully embrace the future of work.
Sysdoc supports the It's A Penalty Campaign
For several years, Sysdoc has been a key supporter of the It’s A Penalty Campaign, which this year returns to the Super Bowl as a charitable partner. The Campaign aims to raise awareness of child trafficking and exploitation, particularly around major sporting events. Ahead of the biggest game in American Football, which takes place this Sunday, we take a look back at the Campaign events from last year.
Sysdoc CEO awarded Outstanding Alumna of the Oxford Advanced Management and Leadership Programme
Prestigious recognition from the Saïd Business School at Oxford University
Desiree Botica, Sysdoc CEO NZ/ AU has been awarded the Outstanding Alumna of the Oxford Advanced Management and Leadership Programme (OAMLP) at the Saïd Business School at Oxford University.
The honour recognises Desiree’s exceptional performance as CEO of Sysdoc Australasia, by applying her learnings from the OAMLP into enduring practices. Desiree attended the course in October 2012 and was promoted to Sysdoc CEO in 2016. Since taking up the role, the company has delivered strong growth, in part, by Desiree challenging herself and her team to stretch themselves and deliver to agreed targets and timeframes.
PRESS RELEASE: Sysdoc Wins NZ Road Transport Forum Trucking Award
Sysdoc announced today that it has won the ‘Industry Innovation Award’ at the 2018 NZ Road Transport Industry Awards with the ‘Transport Contractor Induction’ module developed for the Fonterra Co‑operative.
The Road Transport Industry Awards Dinner was held at the Dunedin Town Hall where it recognised outstanding contributions to the transport industry.
The future of work: Sustainable business
Eco-conscious business and industry solutions could contribute upwards of USD 12 trillion worth of new market value and business opportunities globally by 2030.
This aligns with the Business and Sustainable Development Commission Report, Better Business, Better World (2017), which concluded that companies shifting to sustainable and environmental business models will be in the best position to fully embrace these opportunities. In addition, the next decade will be critical for businesses to place this key strategic focus on environmental challenges.
Why your employer brand matters
As a key method amongst the options for employee engagement, it's no surprise then that Employer Branding is a concept that is receiving more focus. How your company is perceived and presents itself, particularly in the digital landscape, can have an impact on your employees just as much as how the outside world perceives you.
GDPR - Why your people are the key to GDPR Compliance
From May 2018, the EU GDPR ruling mandates that every organisation takes appropriate care of personal data, and that systems and processes all operate in accordance with the new legislation. However, except for the ‘Processors’ and ‘Controllers’ of the data, the 88 page ruling document doesn’t mention anything regarding specific requirements for a typical employee.
How I learned to gameference
You've been asked to design a new solution, product, website, eLearning course or similar. You have many stakeholders to consult and not much time. Sound familiar? Oh, and the last 'brainstorming' sessions have been drab, poorly attended… and the subject area at hand? Well, let's say it's Master Data.
GDPR – A matter of compliance, or trust?
The new General Data Protection Regulation that comes in to play in May is accompanied by some hefty punishments for non-compliance. For many companies, incurring a fine has been considered a risk worth taking up until now, especially where the cost of attaining compliance is known to be high. New maximum fines will certainly sway the way some companies think about and approach their data compliance, but with the compliance obstacle large and looming, is GDPR actually being viewed through the wrong lens?
GDPR - Do you have a firm grip on your data landscape?
GDPR will come into force on the 25th of May 2018, and represents a comprehensive reform of existing data protection measures.
In loose terms this concerns only data that can be used to directly or indirectly identify a person, including names, photos, email addresses, bank details, and posts on social networking sites.
To ensure compliance with key concepts such as the right to erasure and subject access requests, organisations need to be prepared to perform a sizeable review of how personal data is collected, stored and used. This can be quite a tall order given many have such elaborate data environments.
PRESS RELEASE: Double Silver Awards for Sysdoc at Brandon Hall
LONDON, and AUCKLAND, New Zealand – Today, 12th September 2017, we are delighted to announce that Sysdoc has won two prestigious Brandon Hall awards, for projects with Jaguar Land Rover (JLR) and Fonterra.
GDPR - Data, systems, processes and people
With new GDPR legislation in sight, the path to data protection compliance has just become a little steeper for most organisations. The pitfalls are also likely to be greater once the May milestone passes – with both heftier fines available to regulators, and a greater risk that mishandling data could end up damaging the trust your customers have in your products and brand.
What is driving the future of work?
We’re living during a time of extreme change. The way we work is changing and there is no doubt that the pace is quickening. When we meet our clients it is clear that the ‘future of work’ is high on their agendas; understanding how changes will impact their business and thinking about the way forward.
Fail to prepare and the changes could cause challenges ahead. However, for organisations and individuals who prepare for what is coming, there are exciting opportunities to take the lead.
So what’s driving the changes?
Clare Hill - View from the Top
Sysdoc's UK CEO Clare Hill was recently interviewed for the Management Consultancies Association View From The Top. Questions from Alan Leaman, MCA CEO, saw Clare discuss issues which are pertinent to UK consulting today. Clare covers topics such as Brexit, diversity and future ways of working in our digital-centric world; and the role that we can play in defining these issues as consultancies.
Sysdoc at the European Business Awards 2017
On Thursday, 4th May, the 10th annual European Business Awards were held in the beautiful city of Dubrovnik. The Awards were presented at the Grand Final, and this year, Sysdoc was an official partner of the ceremony. Attendees at this prestigious event included prominent business leaders and ambassadors from across the continent.
Board games’ golden age: Sociable, brilliant and no screens required (thank you)
In an age of connected devices and ‘enabling’ technology, humans have become increasingly distant from one another. This is no revelation, but does present both a challenging trend and a glaringly obvious opportunity for learning professionals.